Customer Service & SDR Bilingüe
New
J
JobgetherCustomer Success Sales
Based in IndiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced proficiency at B2/C1 level in at least one of the following: English, French, German, Italian, or Portuguese.
- Experience
- 2–3 years of professional experience
- Required Skills
- Customer serviceHubSpotZendeskCRMCustomer support
Requirements
- 2–3 years of professional experience in Customer Service, Customer Support, Sales Development Representative, or a closely related role.
- Advanced proficiency at B2/C1 level in at least one of the following: English, French, German, Italian, or Portuguese.
- Strong verbal and written communication skills.
- Customer-focused, solution-oriented approach with strong problem-solving abilities.
- Experience using CRM and customer service management tools such as Zendesk, HubSpot, or similar platforms.
- Ability to manage multiple customer requests, prospecting activities, and follow-ups in an organized manner.
- Proactive and adaptable mindset.
- Comfortable working independently in a fully remote setting.
Responsibilities
- Respond to customer inquiries and provide timely, professional support to clients across international markets.
- Investigate customer issues, identify appropriate solutions, and ensure requests are resolved effectively.
- Maintain high standards of customer satisfaction throughout every interaction.
- Manage customer interactions and related information accurately using CRM and customer support platforms such as Zendesk, HubSpot, or similar tools.
- Identify qualified business opportunities and conduct prospecting activities with potential customers.
- Engage with prospects and customers through clear, professional, and persuasive communication.
- Maintain accurate records of customer and prospect interactions and ensure appropriate follow-up.
- Collaborate with internal teams when necessary to resolve complex customer requests or support business development activities.
View Full Description & ApplyYou'll be redirected to the employer's site
