Customer Success Manager (Mid-Market)
New
P
PoplSaaS / Tech
United StatesFull-TimeMiddle
Salary$100K - $150K
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- 3+ years in customer success, account management, or a similar customer-facing role.
- Experience managing customer accounts ranging from $10K-$100K ARR.
- Background in SaaS or technology.
- Strong communication and interpersonal skills.
- Self-starter with excellent problem-solving skills.
- Comfortable using data to track customer health and inform decision-making.
- Experience with CRM tools such as Salesforce or HubSpot.
- Familiarity with QBRs/ABRs, health checks, and account mapping processes.
Responsibilities
- Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
- Regularly track customer health metrics and proactively address risks to ensure long-term success.
- Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value.
- Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization.
- Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.
- Partner with the Account Management team to support renewal conversations and identify expansion opportunities.
- Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience.
- Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer journey.
- Help create and standardize customer success best practices.
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