Customer Service Representative
New
Z
ZipdevCustomer Support
Mexico. Costa Rica. Dominican Republic. Colombia. BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years
- Required Skills
- Customer support
Requirements
- 2–4 years of demonstrated experience in customer support, order management, or logistics administration.
- Experience in the commercial or educational furniture sector is preferred.
- Proven ability to exercise sound judgment and anticipate operational roadblocks.
- Ability to independently resolve complex post-order issues with minimal oversight.
- Exceptional verbal and written communication skills.
- Strong active listening and follow-up habits.
- Ability to handle delicate customer situations with composure and tact.
- Detail-oriented with a proactive approach to issue resolution.
Responsibilities
- Review vendor order acknowledgments against internal POs to ensure absolute data accuracy.
- Manage change requests for quantities, finishes, or model numbers and process order cancellations.
- Coordinate with carriers and logistics providers to monitor transit status and deliver accurate ETAs.
- Authorize returns, explain credit adjustments, and manage vendor/customer debit/credit adjustments.
- Evaluate freight damage reports, determine repair feasibility, and process replacement orders.
- File and track freight claims for shortages and damages based on documentation.
- Investigate product performance issues and authorize resolutions under warranty guidelines.
- Maintain comprehensive order records to ensure cross-departmental visibility.
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