Customer Support Associate
New
S
SquarespaceWeb Platform
To be eligible for this role you will need to live in one of the following states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah.Full-TimeEntry
Salary$18.50 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ years customer-facing experience
- Required Skills
- Written communicationTroubleshootingCustomer support
Requirements
- 1+ years customer-facing experience in a similar role (retail, hospitality, online support).
- Open availability to work a 40 hour work week that spans weekends and holidays.
- Expertise with written communication and ability to spot spelling and grammar errors.
- Proficiency with decoding conversations, identifying the cause, and aligning on end goals.
- Capability of prioritizing competing requests.
- Familiarity with the Squarespace platform.
- Dedicated home office setup with a reliable and stable Wi-Fi connection.
- Must reside in Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah.
Responsibilities
- Respond to customer live chats and emails in a timely manner, primarily through live chat channels.
- Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries.
- Independently meet targets across Quality, Productivity and Customer Satisfaction.
- Stay up to date on new product features and improvements.
- Identify isolated customer experiences and escalate important issues.
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