Community Associate, Email Support (Night Shift)
New
P
PoshmarkE-commerce
Should be based in Chennai or within Tamil Nadu State, India. This role will be fully Remote, Night Shift (required to interact with US office headquarters)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English communication skills
- Experience
- 0- 3 years of equivalent experience
- Required Skills
- SalesforceProblem SolvingCustomer service
Requirements
- Based in Chennai or within Tamil Nadu State, India
- 0-3 years of experience in customer service or community support, particularly in e-commerce
- Excellent written and verbal English communication skills
- Strong Macbook navigation and typing skills
- Problem-solving mindset with the ability to work independently
- Ability to collaborate and interact with managers and peers primarily from the US office headquarters
- Willing to work on holidays and provide support over weekends, as required
- Customer service via email using Salesforce preferred
- Experience dealing with US-Based customers preferred
Responsibilities
- Engage with Poshmark users regarding dispute cases via email support
- Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
- Respond to users in a timely, friendly, and professional manner
- Execute decisions to fairly resolve disputes following Poshmark’s return policies
- Communicate with Poshmark users in a friendly, helpful, and patient manner via email
- Gather feedback and suggestions from the Community
- Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals
- Flexibility to work on holidays and occasional overtime, as required.
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