HR Service Representative
New
S
Salem MediaHuman Resources
United StatesFull-TimeEntry
Salary17 - 19 USD per hour
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Job Details
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- A genuine desire to serve and support others, paired with a strong customer service orientation
- Excellent verbal and written communication skills
- Ability to maintain confidentiality and exercise discretion
- A self-starter who exercises sound, independent judgment (self-governance) within established guidelines
- Detail-oriented, with the ability to multitask and prioritize to meet deadlines
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Comfortable working independently in a fully remote environment
Responsibilities
- Serve as a first point of contact for employees, managers, and business partners with HR-related inquiries via phone and email, bringing a servant leadership mindset to every interaction
- Manage full-cycle job posting, background checks, assessments, onboarding, PAN creation and updates, I-9 verification, and first-day readiness
- Manage full-cycle terminations, including UKG submission, paperwork, exit interviews, and unemployment claims
- Identify and assess caller and ticket needs, exercising sound judgment and self-governance to resolve and close tickets accurately and efficiently
- Apply HR policies, procedures, and knowledge base resources to answer inquiries consistently and in compliance with company standards
- Initiate outbound follow-up calls on incomplete items
- Prepare employment-related documents, such as change notices and employment agreements
- Provide light backup support answering the company's main switchboard as needed
- Support administrative projects, reporting, and other duties as assigned
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