Member Service Representative
New
P
PHH Peak Health HoldingsHealthcare
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Two (2) years of customer service experience in a call center environment
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTime ManagementData entry
Requirements
- High School diploma or GED.
- Two years of customer service experience in a call center environment.
- Proficiency in Microsoft Office Professional Suite including Outlook, Word, Excel, and Access.
- Ability to navigate through multiple computer systems simultaneously.
- Familiarity with medical insurance services processes.
- Strong critical thinking and problem-solving skills using established methods.
- Excellent written and oral communication skills with strong telephone etiquette.
- Exceptional attention to detail and ability to multitask.
- Proven ability to work remotely with reliability, self-motivation, and focus.
Responsibilities
- Verify member information while addressing general questions.
- Respond to and resolve all issues and inquiries to ensure an efficient member experience.
- Maintain open channels of member communications, including outbound outreach.
- Meet production and quality standards, managing work queues effectively.
- Communicate professionally with internal and external stakeholders.
- Elevate complex issues to supervision as necessary.
- Ensure the accuracy of information gathered and shared regarding member accounts.
- Participate in required training classes and maintain accurate documentation.
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