Customer Service Representative - Accredo
New
E
Evernorth Health ServicesHealthcare Pharmacy
United States; Candidates must reside within 50 miles of one of the following locations: Memphis, TN; Tempe, AZ; Warrendale, PA; or Whitestown, IN., CST (Training and Post-training schedule)Full-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- High School Diploma or Equivalent
- At least 6 months of customer service experience
- At least 6 months of call center experience
- Strong verbal communication skills
- Demonstrated ability to work in a fast-paced, high-volume environment
- Reliable cable broadband or fiber optic internet (minimum 10Mbps download/5Mbps upload)
- Ability to work in a distraction-free home workspace
- Ability to work independently without dependent care during work hours
- Ability to attend and complete full 12-week training without absences
Responsibilities
- Manage approximately 75–100 inbound calls per day with professionalism and care
- Coordinate and schedule medication shipments to ensure timely delivery
- Provide updates on order status and answer patient questions clearly
- Support payment collection or co-pay assistance when applicable
- Transfer calls to appropriate departments for specialized support
- Resolve customer concerns and de-escalate challenging situations
- Maintain performance and quality expectations in a fast-paced environment
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