Patient Account Customer Service Representative
New
O
Ochsner HealthHealthcare Revenue Cycle
United StatesFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 year of customer service, healthcare, or office experience
- Required Skills
- Customer serviceData entry
Requirements
- High School diploma or equivalent (Bachelor's degree preferred).
- 1 year of experience in customer service, healthcare, or office environments.
- Previous call center experience preferred.
- Experience with medical terminology in a billing environment.
- Proficiency with Windows-style applications and various software packages.
- Strong computer skills and dexterity for data entry and information retrieval.
- Effective verbal and written communication skills.
- Strong interpersonal skills.
- Ability to perform under fluctuating workloads.
- Ability to work with minimal supervision and make independent decisions.
Responsibilities
- Respond promptly to customer medical billing inquiries via phone, email, fax, or in-person.
- Serve as a liaison between patients, providers, and external departments to ensure accurate chart application.
- Record and maintain transactions to resolve account balances and discrepancies.
- Organize and prioritize work to discuss financial responsibilities with patients.
- Educate debtors on available payment options and financial alternatives.
- Maintain high levels of customer service and patient satisfaction.
View Full Description & ApplyYou'll be redirected to the employer's site
