Customer Service Representative - Accredo
New
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JobgetherSpecialty Pharmacy
Must reside in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon., Monday–Friday, 8:00 a.m.–11:00 p.m. EST, and Saturday, 8:00 a.m.–5:00 p.m. ESTFull-TimeEntry
Salary$17.75–$19.00 USD
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Job Details
- Experience
- 1+ year of healthcare customer service experience is preferred
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTime Management
Requirements
- High School Diploma or equivalent required.
- 1+ year of healthcare customer service experience is preferred.
- Demonstrated ability to perform effectively in a high-volume contact center or similarly structured customer service environment.
- Strong verbal and written communication skills.
- Strong problem-solving and critical-thinking skills.
- Proficiency with Microsoft Office and confidence navigating multiple computer systems simultaneously.
- Ability to remain focused and engaged while handling back-to-back calls for extended periods.
- Reliable internet connection (cable broadband or fiber with minimum 10 Mbps download / 5 Mbps upload).
- Availability to work within contact center hours of Monday–Friday, 8:00 a.m.–11:00 p.m. EST, and Saturday, 8:00 a.m.–5:00 p.m. EST.
- Ability to attend 100% of the required nine-week virtual training program.
- Must reside in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon.
Responsibilities
- Handle a high volume of inbound patient calls with professionalism, efficiency, empathy, and attention to detail.
- Assist patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.
- Follow established workflows, procedures, and call-handling standards while maintaining consistent focus throughout scheduled shifts.
- Listen actively to patient concerns, de-escalate challenging situations, and provide appropriate solutions within established guidelines.
- Protect sensitive patient information and consistently comply with applicable healthcare privacy and confidentiality requirements.
- Navigate multiple systems and applications simultaneously to accurately document interactions and resolve patient requests.
- Meet established monthly performance and quality metrics while responding effectively to changing call types, processes, and procedures.
- Participate fully in training, assessments, coaching, and ongoing professional development.
- Maintain a reliable and consistent work schedule, including the required commitment during the first 90 days of employment.
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