MII Training Program Support Specialist
New
G
GDITGovernment Services
United States, Pacific Time (PT)Full-TimeMiddle
Salary76,500 - 103,500 USD per year
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Job Details
- Experience
- 5 + years of related experience
- Required Skills
- JiraCustomer serviceWritten communication
Requirements
- Bachelors degree in a related discipline or an equivalent combination of education and experience.
- Minimum of 5 years of experience in customer support, training support, help desk operations, or related roles.
- Demonstrated experience supporting web-based portals, learning management systems (LMS), or event management systems.
- Ability to troubleshoot user access issues in real time.
- Proficiency using Jira (or similar ticketing systems) to manage and track requests.
- Strong customer service orientation with the ability to manage multiple, time-sensitive inquiries.
- Ability to maintain regular working hours aligned with Pacific Time (PT).
- Excellent written communication skills with ability to craft clear, professional responses.
Responsibilities
- Manage multiple training attendee inquiries simultaneously and prioritize time-sensitive requests.
- Provide responsive help desk support before, during, and after training events.
- Act as the primary point of contact for inquiries submitted through the MII training help desk.
- Support MII Portal access and troubleshoot user access issues in real time.
- Track, analyze, and interpret help desk inquiry trends to identify process improvement opportunities.
- Collaborate with MII team members to provide high-quality support.
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