Support Specialist - NY French Bilingual
New
A
ACD ConnectCustomer Support
Unable to hire internationally or outside of New York State, ESTFull-TimeEntry
Salary$21.00 – $23.00 per hour
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Job Details
- Languages
- Fluent in standard (continental) French and English
- Experience
- Minimum 2 years of call center customer service experience
- Required Skills
- Customer serviceTechnical support
Requirements
- Fluency in standard (continental) French and English.
- Minimum 2 years of call center customer service experience.
- Must reside in New York State.
- Comfortable with technology and able to work independently in a fully remote setting.
- Must provide own PC/Laptop running Windows 10 or 11 (No Macs, Chromebooks, or tablets).
- Must provide own USB headset for call clarity.
- Must provide own webcam for training and meetings.
- Must have reliable broadband internet (minimum 25 Mbps download / 10 Mbps upload).
- Strong communication and active listening skills.
- High attention to detail.
Responsibilities
- Deliver professional, high-quality customer support via phone and digital channels like chat, email, or SMS.
- Resolve customer inquiries with accuracy, empathy, and efficiency.
- Navigate multiple systems and tools to document interactions in real time.
- Follow client protocols and maintain strict data privacy and compliance standards.
- Contribute to a positive, accountable, and team-oriented remote environment.
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