Manufacturing Software Support Specialist
New
S
Snic SolutionsManufacturing Software
Thailand | Vietnam | Malaysia | Brazil | US | Canada | MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2–5 years
- Required Skills
- SQLTechnical support
Requirements
- Bachelor’s degree in Engineering, Computer Science, Information Systems, or a related field.
- 2–5 years of experience in supporting manufacturing software solutions (Opcenter, MES, APS, QMS, or similar).
- Proficiency in SQL, databases, and system configuration.
- Familiarity with manufacturing processes and workflows.
- Business or Native proficiency in English.
- Strong problem-solving and analytical abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel for on-site client support if required.
- Hands-on experience with ERP, PLM, or MRP software is a plus.
- Basic programming or scripting knowledge is an advantage.
Responsibilities
- Provide first-line technical support for manufacturing software solutions, including Opcenter APS, MES, QMS, and related tools.
- Diagnose and resolve software issues efficiently to minimize disruption to customer operations.
- Collaborate with development and product teams to address complex technical challenges.
- Assist in the implementation and configuration of software solutions to meet specific client requirements.
- Conduct system testing, debugging, and validation during deployment phases.
- Deliver end-user training on manufacturing software applications.
- Develop and maintain comprehensive user guides, troubleshooting documentation, and FAQs.
- Gather customer feedback to identify software improvement opportunities.
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