Team Coach
S
Smart Apartment DataTraining and Coaching
Davao Region, Philippines. Central Visayas, Philippines. Metro Manila, PhilippinesFull-TimeMiddle
Salary35,000 - 45,000 PHP per month
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Job Details
- Languages
- English
- Experience
- 1–2 years
- Required Skills
- CoachingTraining
Requirements
- At least 1–2 years of relevant coaching, training, or team support experience.
- Experience coaching or developing frontline agents.
- Previous Trainer experience is a major plus.
- Strong spoken and written English.
- Warm, approachable, and engaging personality.
- Strong coaching and communication skills.
- Able to identify why someone is struggling and determine the right support.
- Comfortable working with performance metrics and giving constructive feedback.
Responsibilities
- Conduct training for new hires.
- Provide refresher training and uptraining for existing agents.
- Coach agents who need help improving their performance.
- Identify skill or knowledge gaps and what may be blocking improvement.
- Demonstrate processes, observe agents, and provide practical feedback.
- Support both voice and non-voice teams.
- Use performance results to identify where additional coaching or training is needed.
- Track progress after coaching or training.
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