Senior CRM Consultant
J
JobgetherMarketing Technology
Based in GermanyContractSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Quality AssuranceHubSpotCRMData analytics
Requirements
- 5+ years of professional experience in CRM, marketing automation, lifecycle marketing, customer engagement, or a related discipline.
- Strong hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or comparable CRM and marketing automation platforms.
- Proven experience designing and executing multi-channel CRM campaigns and customer journeys.
- Strong understanding of segmentation, personalization, lifecycle marketing, customer engagement, and digital marketing principles.
- Experience working with customer data, relational databases, audience management, and campaign performance reporting.
- Excellent attention to detail, particularly when performing QA across campaigns, integrations, data, and documentation.
- Strong communication and stakeholder-management capabilities, ideally developed in client-facing, consultancy, or agency environments.
- Ability to collaborate effectively with strategists, project managers, technical teams, and clients in a fast-paced setting.
- Strong organizational and problem-solving skills, with a proactive, solution-oriented approach.
- Comfortable taking ownership of complex deliverables while maintaining a high standard of accuracy and client service.
Responsibilities
- Lead the execution of CRM campaigns and customer engagement programmes across multiple channels using modern CRM and marketing automation platforms.
- Configure and customize Braze or comparable platforms to translate agreed strategies, customer journeys, and campaign plans into effective solutions.
- Build, launch, and continuously optimize targeted campaigns using segmentation, personalization, automation, and lifecycle marketing capabilities.
- Collaborate closely with CRM strategists, project managers, technical teams, and clients to ensure seamless alignment between strategy and execution.
- Manage and analyze customer data to support audience targeting, campaign performance, personalization, and optimization.
- Conduct thorough QA across campaigns, integrations, data, and supporting documentation to ensure accuracy and delivery quality.
- Monitor campaign performance and produce clear reports with actionable insights and recommendations.
- Act as a trusted client partner, understanding business requirements and translating them into practical and effective CRM solutions.
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