Director, AI Enablement
New
H
HealthEquityHealthcare Technology
United StatesFull-TimeDirector
Salary$144000.00 To $191000 / year
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years
- Required Skills
- Product ManagementNLP
Requirements
- Bachelor’s degree required; technical, analytics, or data-driven background preferred.
- 12+ years of related experience in AI, advanced analytics, CX technology, or digital enablement.
- Direct ownership of AI-driven CX decisioning systems, including model orchestration, guardrails, escalation logic, and performance monitoring.
- Hands-on experience applying AI/ML in CX contexts, including NLP, automation, and predictive analytics with human-in-the-loop controls.
- Experience establishing AI governance for CX use cases, including explainability, risk management, and compliance.
- Proven experience personally identifying, prioritizing, and owning AI use cases from concept through deployment.
- Ability to make decisions on what to build, why, and how, including tradeoffs across business value, feasibility, and customer impact.
- Ability to operate in ambiguous, resource-constrained environments with limited reliance on centralized data science or engineering teams.
Responsibilities
- Own the enterprise strategy for applying AI through the customer experience, aligned to priority journeys and business outcomes.
- Identify and prioritize AI use cases based on Voice of Customer insights, journey analytics, contact drivers, and business impact.
- Partner hands-on with data science, engineering, product, and operations teams to shape AI use cases from concept through scaled deployment.
- Ensure AI capabilities are embedded into the CX operating model and AI solutions are explainable, trustworthy, and responsibly deployed.
- Make explicit tradeoff decisions across competing AI opportunities, balancing customer impact, feasibility, and speed to value.
- Drive rapid validation and iteration of AI use cases (0-1-scale), prioritizing speed and learning.
- Manage direct reports, including hiring, training, coaching, and performance management.
View Full Description & ApplyYou'll be redirected to the employer's site
