Support Agent
W
Wellcosan GmbHCustomer Support
GermanyFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- German, English, Spanish, French
- Required Skills
- Google WorkspaceCRMCustomer support
Requirements
- Excellent German and English language skills.
- Spanish language skills are an advantage; French language skills are desirable.
- Previous experience in a customer support role.
- Proficiency in working with CRM software.
- Confident user of Google Workspace.
- Ability to learn new software tools quickly.
- Strong self-discipline and an independent, goal-oriented work style.
- Reliable, loyal, and motivated professional attitude.
- Strong team player with experience in collaborative environments.
- Comfortable with phone-based and digital-media sales and support.
Responsibilities
- Manage customer concerns across all channels including phone, email, and chat.
- Resolve customer issues and turn dissatisfied customers into fans.
- Collect structured feedback to contribute to continuous product and service improvement.
- Actively engage with customers to improve online ratings.
- Build a high-quality customer journey from the order stage onwards.
View Full Description & ApplyYou'll be redirected to the employer's site
