Implementation Specialist, Bilingual (Spanish)
New
K
Keeper SecurityCybersecurity SaaS
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish, English
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft OfficeCustomer SuccessSaaSGoogle WorkspaceTechnical support
Requirements
- 2+ years of progressive experience in SaaS support and/or implementation.
- Must be fluent, both verbal and written in Spanish, and English.
- Experience with Salesforce.
- Experience with Google docs and MS-office tools.
- Proficiency in leading external customer engagements.
- Excellent communication and interpersonal skills, with the ability to effectively manage customer relationships.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team, across global regions and time zones.
Responsibilities
- Oversee the delivery of Keeper’s software for all customers including initial deployments of new customers and expansion deployments of existing customers.
- Tailor our solutions to meet the specific needs and objectives of each customer, ensuring a personalized and effective experience.
- Offer continuous technical support to customers, adeptly troubleshooting issues and efficiently resolving any concerns as they arise.
- Communicate with Spanish, and English speaking customers, both verbally and in writing.
- Maintain accurate records of customer configurations, customizations, and communication.
- Gather feedback from customers and collaborate with the product development team to improve the functionality and usability of our solutions.
- Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope.
- Maintain consistent and transparent communication of project status and progress to internal stakeholders.
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