Bilingual Implementation Specialist (Spanish/English)
New
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SquareFinancial Technology
Position open to remote: True, PST or MSTFull-TimeMiddle
Salary31.66 - 63.23 USD per hour
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Job Details
- Languages
- Spanish, English
- Experience
- 2-3 years of experience
- Required Skills
- Project ManagementCustomer SuccessTechnical support
Requirements
- BA/BS degree preferred.
- 2-3 years of experience in a customer facing role, preferably in software implementation, support, sales/account management or customer success.
- Proven track record of success in delivering multiple complex projects in the technology industry.
- Previous project management experience.
- Ability to drive and manage multiple cross-functional initiatives simultaneously.
- Strong time management, and excellent written and verbal communication skills.
- Willingness to travel (around 10%).
- Experience in POS, Payments, or Tech industries (plus).
- Experience in hardware installation and network configuration (plus).
- Located in PST or MST time zone.
Responsibilities
- Drive world-class onboarding and implementation experiences for Square’s sellers.
- Cultivate strong cross-functional relationships with Sales, Account Management, Customer Success, Engineering, and Product.
- Anticipate and resolve obstacles by managing stakeholder communications and developing scalable strategies.
- Master Square’s platform, products, integrations, and ecosystem.
- Lead high-impact, multi-merchant projects with competing priorities.
- Create and maintain engaging training materials for both internal teams and external partners.
- Execute accurate data entry and migration tasks for select sellers.
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