Customer Service Agent
New
S
SentureCustomer Service
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsCustomer serviceData entry
Requirements
- High School Diploma or GED.
- Prior call center or customer service experience.
- Effective verbal and written communication skills.
- Ability to multi-task efficiently.
- Proficiency in operating a computer, using internet search engines, and navigating multiple windows.
- Ability to sit for extended periods.
- Successful completion of a background investigation and drug screen.
- Successful completion of pre-employment criteria testing and an internet speed test.
- Must have an enclosed and secure work area free of distractions.
- Must provide non-cellular high-speed internet (Fiber, DSL, or cable).
- Must meet program-specific minimum internet speed requirements.
Responsibilities
- Answer customer inquiries with professional courtesy based on client-specific instructions.
- Document customer inquiry information accurately into a database.
- Verify customer information and perform necessary updates or corrections.
- Actively listen to identify opportunities to provide additional helpful information to callers.
- Perform follow-up calls as required.
- Utilize contact center statistical data to improve performance.
- Conduct outbound calling for surveys and information gathering.
- Maintain strict adherence to assigned shift and schedule.
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