Customer Reliability Engineer, Infrastructure
New
A
AstronomerDataOps / Cloud Infrastructure
Remote (United States)Full-TimeMiddle
Salary$125,000 - $130,000
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Job Details
- Experience
- 5 years
- Required Skills
- AWSPythonGCPKubernetesAzureCI/CDLinuxDevOpsDistributed Systems
Requirements
- 5 years of experience, preferably with large, complex cloud infrastructures operating at scale.
- 3 years of experience with Kubernetes.
- Experience managing a production distributed system with at least one major cloud provider (AWS, GCP, or Azure).
- Strong Linux experience.
- Knowledge of operating and monitoring issues for distributed systems.
- Previous experience in handling customer issues (internal or external).
- Strong communication skills.
- DevOps or CI/CD experience.
- Python scripting.
- Good troubleshooting skills.
Responsibilities
- Provide solutions to customers to ensure success using Astronomer products.
- Troubleshoot customer environments and engage in active triaging.
- Participate in on-call rotation for weekend coverage.
- Provide feedback to product development teams on customer needs and pain points.
- Build out monitoring and alerting systems.
- Build and maintain automation for operational efficiency.
- Help direct product architecture and contribute to improvements.
- Own the customer experience by prioritizing issues and providing guidance on the path to production.
- Enhance and enrich customer documentation.
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