IDE Technical Coordinator
J
JobgetherOnline Education
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least two years of professional IT experience
- Required Skills
- SalesforceWordPressTroubleshooting
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field.
- At least two years of professional IT experience, particularly in systems integration or technical systems support.
- Experience with Salesforce Flow and Salesforce-based data management.
- Experience with WordPress, WooCommerce, and Zapier or a comparable workflow automation and integration platform.
- Practical knowledge of an LMS, with TalentLMS experience preferred.
- Experience with LMS course design or administration.
- Strong troubleshooting and diagnostic abilities, with the capacity to resolve complex technical and data synchronization issues.
- Strong analytical, organizational, and problem-solving skills.
- Excellent written, verbal, and technology-based communication skills.
- Strong cross-cultural collaboration skills.
Responsibilities
- Configure and maintain cohort environments across TalentLMS, Salesforce, WordPress, WooCommerce, and related systems.
- Set up registration processes, including cohort costs, registration periods, forms, payment methods, school enrollment, user groups, and appropriate Salesforce permissions.
- Test registration workflows before launch and troubleshoot issues involving registration, permissions, authentication, payment gateways, and cross-platform data synchronization.
- Create and maintain cohort FAQ pages while incorporating feedback from country leads and recurring participant needs.
- Import courses into Salesforce and support course and LMS quality assurance.
- Produce weekly Salesforce progress reports, validate data, identify errors, and release course reports and results through TalentLMS.
- Develop scalable automations and monitoring processes to identify synchronization and data-quality issues proactively.
- Troubleshoot system automations and collaborate with HR, IT, in-country leads, and other stakeholders on technical impacts and solutions.
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