Digital Project Coordinator
New
U
Urban InsightDigital Agency
Work from any location in the United States, available 9am - 5pm in any U.S. time zone., 9am - 5pm in any U.S. time zone.Full-TimeMiddle
Salary55,000 - 70,000 USD per year
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Job Details
- Experience
- Minimum of one year of project management or project coordination experience
- Required Skills
- Project ManagementAgileDrupalSCRUMQuality AssuranceWordPress
Requirements
- Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development.
- Demonstrated ability to coordinate and prioritize support requests.
- Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues.
- Strong client communication and presentation skills.
- Ability to produce concise, clear, professional memos, documentation, and ticket requirements.
- Active use of AI tools in your current workflow to improve project delivery efficiency.
- Bachelor’s degree in a related field or equivalent experience.
- Previous success working remotely.
- Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus.
Responsibilities
- Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk.
- Keep client websites secure and up-to-date while guiding clients through planning, QA, and launch processes.
- Serve as a dependable client contact for Support accounts by communicating ticket status and scoping requests.
- Shadow Senior Project Managers on large-scale engagements to learn delivery methodologies and support execution.
- Manage support schedules, project budgets, ticket scopes, and perform QA testing.
- Utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency.
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