Temporary Technology Administrative Specialist
New
B
BluestoneHealthcare
The ideal candidate must live within a comfortable, commutable distance to downtown Stillwater, MN.ContractMiddle
Salary20 - 22 USD per hour
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Job Details
- Languages
- English
- Experience
- 2-5 years
- Required Skills
- Customer serviceData entry
Requirements
- High School Diploma.
- Minimum of 2-5 years of administrative experience.
- Prior experience in retail, call centers, hospitality, or front-desk administration.
- Ability to explain digital steps to individuals who may not be comfortable with technology.
- Comfort navigating standard web browsers, software applications, and typing while speaking on the phone.
- Ability to commit to the full 12-week schedule and specific daily hours.
- Demonstrated empathy and patience when assisting patients and families.
- Ability to read, write, speak, and understand the English language.
Responsibilities
- Answer incoming calls from patients, family members, and community partners regarding the digital patient portal.
- Provide warm, patient, and clear guidance to assist users with system access and general platform navigation.
- Walk users through routine account troubleshooting, such as password resets and user identity verification.
- De-escalate technology-related frustration with empathy and excellent customer service.
- Handle basic administrative IT support tasks between phone calls.
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