Customer Service Representative
New
F
Five Star SolutionsInsurance
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY, 10:00am-7:00pm (EST) M-FFull-TimeEntry
Salary$14 - $14 an hour. Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceEmpathyActive listening
Requirements
- Patient and compassionate
- Calm and professional, even during emotional conversations
- A strong, attentive listener
- Comfortable speaking clearly and at a slower, conversational pace
- Empathetic and genuinely interested in helping others
- Comfortable handling sensitive or emotional situations
- Reliable, dependable, and committed to a consistent schedule
- Professional and respectful when working with customers of all ages
- Previous customer service, call center, healthcare, insurance, or senior-customer experience is a plus
Responsibilities
- Provide compassionate, professional customer service to policyholders
- Assist customers with questions regarding life, cancer, and other insurance policies
- Help initiate and navigate sensitive claims when needed
- Listen carefully and demonstrate empathy during emotional conversations
- Communicate clearly and at a comfortable pace for customers
- Provide accurate information while maintaining a calm and reassuring demeanor
- Document customer interactions accurately and follow established procedures
- Protect customer information and maintain confidentiality
- Deliver a positive customer experience on every call
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