Customer Service Representative

New

Service 1st ContractorsBuilding Materials

You can work anywhere in the US ( REMOTELY ) due to the Covid-19 Pandemic.Full-TimeEntry

Salary not disclosed

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Job Details

High school diploma or general education degree (GED).
Basic skills associated with the general use of computers and other business office equipment.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations.
Mathematical skills including the ability to add, subtract, multiply, divide, and compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to promote the sale of products and services through verbal recommendation.
High attention to detail and flexibility in a changing work environment.
Ability to frequently lift and/or move up to 50 pounds.

Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone).
Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource.
Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate.
Build and maintain strong relationships with all internal and external customers.
Perform and/or assist with a full range of customer service oriented telephone activities.
Complete computer data entry and inquiry tasks.
Prepare and/or complete various reports and forms accurately.
Comply with regulatory and state and federal laws and follow all security procedures.

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