Implementation Project Manager
New
P
PetDeskVeterinary SaaS
United States, Eastern Time ZoneFull-TimeMiddle
Salary$29 - $31 an hour
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Job Details
- Languages
- English, French (required); German (plus)
- Experience
- 3-5 years
- Required Skills
- Project ManagementSalesforceCustomer SuccessSaaSZendeskCRM
Requirements
- Minimum of 3-5 years of experience in a customer-facing role, preferably in software implementation, customer success, or a related field.
- Professional fluency in both English and French (written and spoken) is required.
- Proficient in learning and understanding software applications quickly.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively with cross-functional teams.
- Ability to self-manage priorities and balance multiple projects.
- Experience in Salesforce, Zendesk, or similar software.
- Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous.
- Professional fluency in German is a plus.
Responsibilities
- Own the end-to-end implementation project for PetDesk customers from kickoff and requirements gathering through configuration, go-live, and early adoption.
- Conduct comprehensive training sessions to educate customers on software features and functionalities.
- Analyze and interpret results in backend systems to problem-solve issues and provide accurate responses to customers.
- Develop strong relationships with customers, acting as a trusted advisor throughout the implementation process.
- Identify and resolve technical issues during implementation, collaborating with Product Support, Sales, and CS teams.
- Maintain accurate documentation of customer interactions and configurations within the CRM.
- Manage a portfolio of approximately 30–40 concurrent implementation projects, balancing timelines and project milestones.
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