Customer Care Manager
New
C
Clean Power AllianceElectricity / Utilities
United States, Monday-Friday 8:30am-5:30pm PSTFull-TimeManager
Salary$120,008.17-$180,012.25
Apply NowOpens the employer's application page
Job Details
- Experience
- 5 years
- Required Skills
- Project ManagementData AnalysisMicrosoft DynamicsMicrosoft Power BITableauMicrosoft ExcelMicrosoft Office SuiteCustomer serviceData visualization
Requirements
- Bachelor’s degree.
- Minimum of 5 years of customer service experience.
- Expert knowledge of Microsoft Excel.
- Proficiency with Microsoft Office Suite.
- Strong analytical skills with the ability to interpret data and information.
- Knowledge and understanding of the CCA business model.
- Excellent verbal and written communication skills.
- Ability to translate complex technical information into non-technical language.
- Strong organizational, scheduling, and time management skills.
- Ability to manage tasks and projects with minimal oversight.
Responsibilities
- Respond to customer inquiries and resolve issues, including management of complaints submitted to the California Public Utilities Commission and Better Business Bureau.
- Perform strategic analysis to identify trends and anomalies impacting Customer Care operations and customer billing.
- Manage the collection, validation, and communication of datasets to support strategic planning and reporting for the Board and Committees.
- Establish and maintain working relationships with internal stakeholders and external partners, including the investor-owned utility.
- Develop project plans, define objectives, allocate resources, and manage team members to ensure alignment with organizational goals.
- Provide coaching, feedback, and performance evaluations to assigned direct reports while managing departmental budgets and staffing.
- Lead continuous improvement initiatives to increase process efficiency, automation, and scalability.
View Full Description & ApplyYou'll be redirected to the employer's site
