Professional Services Contact Center Engineer
New
J
JobgetherContact Center Technology
Based in the United States, Collaborate across time zonesFull-TimeMiddle
Salary$88,200–$115,000
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 2 years
- Required Skills
- Project ManagementJavascriptRESTful APIsCRM
Requirements
- Bachelor’s degree in a technical discipline or equivalent professional experience.
- At least 2 years of experience in a Professional Services or technical implementation role.
- Practical knowledge of contact center technologies including ACD, IVR/VRU, CTI, PBX, dialers, WFM, and VoIP.
- Working knowledge of JavaScript, HTML, logic-based coding, networking, and RESTful APIs.
- Experience with CRM platforms such as Salesforce, HubSpot, Zendesk, ServiceNow, or NetSuite.
- Familiarity with AI-enabled contact center capabilities.
- Strong organizational and project management skills.
- Ability to manage the full technical lifecycle of implementations.
- Strong analytical and problem-solving abilities.
- Willingness to travel occasionally for customer engagements.
Responsibilities
- Lead end-to-end technical implementations of contact center projects from requirements gathering to go-live.
- Configure call flows, IVR/ACD routing, dialers, and PBX/CTI integrations based on customer needs.
- Design and implement integrations using REST APIs and webhooks with platforms like Salesforce, HubSpot, or Zendesk.
- Support the deployment of AI-enabled contact center capabilities.
- Manage multiple concurrent implementations to meet project milestones.
- Prepare customer-facing documentation, requirements documents, and project deliverables.
- Provide technical consultation to help customers optimize their contact center environments.
View Full Description & ApplyYou'll be redirected to the employer's site
