Director of Operations, New Content Experiences (NCX)
New
J
JobgetherEntertainment Media
Based in the United StatesFull-TimeDirector
Salary$540,000–$870,000, with the actual range determined by location, job family, background, skills, and experience.
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Job Details
- Required Skills
- Data AnalysisProduct OperationsCross-functional Team LeadershipOperations ManagementChange ManagementRisk Management
Requirements
- Extensive leadership experience building and managing multidisciplinary operations, program management, or launch organizations.
- Experience within complex technology, product, media, or entertainment environments.
- Demonstrated success operating in 0-to-1 environments, bringing structure, alignment, and scalable processes to ambiguous and rapidly evolving initiatives.
- Strong experience leading complex cross-functional programs involving teams such as Engineering, Product, Content, Design, Marketing, and Operations.
- Exceptional executive communication skills for distilling complex operational realities into recommendations for senior and C-level stakeholders.
- Proven ability to influence and align matrixed organizations and senior stakeholders without relying on direct reporting relationships.
- Strong operational and analytical mindset, with the ability to combine quantitative and qualitative insights to identify bottlenecks and assess risk.
- Experience designing scalable workflows, operating models, documentation, service-level expectations, and contingency frameworks.
- Strong people leadership capabilities, including hiring, mentoring, coaching, organizational design, and team development.
- Deep curiosity about the evolving entertainment and media landscape, including live content, games, and podcasts.
Responsibilities
- Architect and lead the operations function supporting New Content Experiences, overseeing multidisciplinary teams of Program Managers, Launch Managers, and Creative Operations specialists.
- Build and scale operating models for 0-to-1 experiences, including live events, games, podcasts, and other emerging content formats.
- Establish clear workflows, documentation, playbooks, onboarding materials, and operational standards that enable new experiences to transition efficiently into established regional operations.
- Serve as a strategic bridge between Content, Product Management, Engineering, Experience Design, Marketing, and other cross-functional partners.
- Oversee risk management, service-level expectations, contingency planning, and launch readiness for high-profile and time-sensitive launches.
- Personally lead ambiguous or high-impact launches when needed, operating as a player-coach while simultaneously developing scalable processes for broader adoption.
- Use quantitative and qualitative data to identify workflow bottlenecks, evaluate operational performance, and design new solutions.
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