Bilingual Hotline Counselor
P
Postpartum Support InternationalMental Health
Remote, USA, Sunday - Thursday, 4:00 PM - 12:00 AM EasternFull-TimeMiddle
Salary68,958.5 USD per year
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Job Details
- Languages
- Spanish
- Experience
- Two (2) years’ work experience in your profession, working with the maternal and child health population.
- Required Skills
- SalesforceMicrosoft OfficeGoogle Workspace
Requirements
- Bachelor's degree in a related field (psychology, social work, counseling, etc.) preferred.
- Fluency in Spanish required.
- Licensed Mental Health Clinician (e.g., Professional Counselor, Social Worker, Psychotherapist, Psychologist, MFT) OR Licensed Healthcare Professional with maternal/child health experience (e.g., Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, Psychiatrist) OR National/State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.
- Two (2) years’ work experience in your profession, working with the maternal and child health population.
- Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate.
- Proficiency in Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.
- Ability to manage conflict and tolerate distress while assisting help-seekers.
- Ability to multitask and handle high-acuity contacts.
- Must be able to commit to 2 weeks (80 hours) of mandatory training before starting the shift.
- Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check.
- Access to high internet speeds and a quiet, secure office space.
Responsibilities
- Answer incoming telephonic, text, and chat inquiries, conducting assessments to determine the nature of the contact and provide immediate psychosocial support, evidence-based information, and brief interventions.
- Educate help-seekers about perinatal mental health resources and services.
- Refer help-seekers to appropriate services and resources within approved directories.
- Maintain complete, accurate, detailed, and timely documentation of cases in the Salesforce system in real-time.
- Ensure professionalism in the virtual workspace and when using any of the provided communication platforms.
- Fully interact and engage with your remote team, including communicating while on shift via Slack.
- Ensure the privacy and confidentiality of each help-seeker and their information.
- Attend and participate in routinely scheduled meetings, trainings, and development exercises.
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