Senior Consultant - Salesforce Business Analyst
New
T
TTEC DigitalIT Consulting, CRM
Workplace type: RemoteFull-TimeSenior
Salary120,000 - 160,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years of technology consulting, CRM, business transformation, or Salesforce implementation experience
- Required Skills
- AgileBusiness AnalysisSalesforce
Requirements
- B.S. in Business, Information Systems, Computer Science, Engineering, or equivalent experience.
- 4+ years of technology consulting, CRM, business transformation, or Salesforce implementation experience.
- Demonstrated experience leading a functional or business workstream through multiple phases of a technology implementation.
- Strong knowledge of Salesforce and experience delivering solutions using Salesforce platform capabilities.
- Experience facilitating client discovery sessions, requirements workshops, and solution-design discussions.
- Ability to translate complex business processes into clear requirements and scalable Salesforce solutions.
- Experience with process mapping, requirements definition, user stories, acceptance criteria, and functional solution design.
- Working knowledge of Agile delivery methodologies.
- Understanding of Salesforce data, security, integration, environment, and release-management concepts.
- Multiple Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant).
Responsibilities
- Lead functional workstreams across discovery, design, implementation, testing, and deployment.
- Facilitate discovery sessions and workshops with business leaders, subject matter experts, and end users.
- Assess current-state business processes and define scalable future-state processes using Salesforce capabilities.
- Translate business requirements into functional requirements, user stories, process flows, and solution designs.
- Design Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and other platform capabilities.
- Partner with Solution Architects to ensure functional designs align with the overall solution architecture.
- Configure Salesforce capabilities including Flow, objects, fields, security, reports, and dashboards.
- Lead client solution reviews, demonstrations, and design validation sessions.
View Full Description & ApplyYou'll be redirected to the employer's site
