Principal Implementation Engineer, Customer Support
New
B
BitwardenIdentity Security
Located in the UKFull-TimePrincipal
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- DockerBashCloud ComputingKubernetesLinux
Requirements
- Excellent English and grammar skills.
- Excellent problem-solving skills.
- Strong sense of empathy and ability to advocate for others.
- Passion for supporting team members and sharing knowledge.
- Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc).
- Ability and desire to work remotely.
- Familiarity with Linux, Windows, and macOS.
- Familiarity with Docker, Kubernetes, and Podman.
- Experience with cloud platforms like GCP, AWS, and Azure.
- Knowledge of identity and directory services (Active Directory, LDAP, Okta, Azure Entra ID, etc.).
- Familiarity with networking and security protocols (TCP/IP, DNS, HTTP, SAML, OIDC, TLS/SSL, PKI).
Responsibilities
- Function as a Subject Matter Expert (SME) for Bitwarden and its suite of services.
- Lead technical planning and execution of new deployments, focusing on large Enterprise engagements.
- Advise customers on industry best practices for the full stack of Bitwarden.
- Work with customers to solve issues and proactively identify future solutions.
- Serve as a dedicated customer point of contact for named customers.
- Participate in customer quarterly business reviews, assisting with environment audits and feature positioning.
- Collaborate with Engineering and Product associates to triage bug reports and feature requests.
- Guide knowledge sharing among Implementation Engineers and Technical Writing.
- Lead or assist in internal team projects, including environment replication and automation development.
- Represent Bitwarden at customer meetings, industry events, or team offsites as needed.
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