Bilingual Customer Service Representative
C
CasewareFintech, Audit, Accounting
The role is completely remote and is available to all applicants residing and eligible to work in Canada.Full-TimeJunior
Salary$50,000 CAD and $60,000 CAD per year.
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Job Details
- Languages
- French
- Experience
- Two years of customer service experience in the software sector or a similar role is considered an asset
- Required Skills
- Microsoft DynamicsCustomer serviceCRMData analytics
Requirements
- Post-secondary education.
- Strong verbal and written communication skills.
- Aspirations to grow professionally in the Customer Service, Success, and Sales environment.
- Team player with a “roll up your sleeves” attitude toward getting work done.
- Organizational skills to keep contacts and prospects organized.
- Two years of customer service experience in the software sector or a similar role is considered an asset.
- An understanding of, or experience working in, the accounting or financial audit industry is considered an asset.
- French is a strong asset.
Responsibilities
- Respond to inbound, client-related inquiries about CaseWare International’s offerings, including providing product overviews, licensing information, pricing, order processing, and more.
- Build rapport quickly to nurture relationships with clients and potential clients.
- Become a product expert.
- Use a customer relationship management (CRM) tool, Microsoft Dynamics, to track activities and opportunities.
- Perform other ad hoc activities as required.
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