Bilingual Customer Service Representative (French/English)
S
SeeWhy LearningEducation, EdTech
Canada, Monday-Thursday: 1:30 PM ET - 9:30 PM ET; Friday: 9:00 AM ET - 5:00 PM ETFull-TimeEntry
Salary40,000 - 45,000 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- French, English
- Experience
- 3+ years
- Required Skills
- Microsoft ExcelCustomer serviceCRM
Requirements
- 3+ years of customer service experience, preferably in a call center environment.
- Fluency in both French and English, including verbal and written communication.
- Experience working in a remote or hybrid work environment.
- Demonstrated ability to manage high-volume customer interactions in a fast-paced setting.
- Strong computer and technical skills.
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
- Experience using CRM, customer service, or support platforms.
- Ability to learn and navigate administrative and student management systems.
- Strong organizational and time management skills.
- Strong problem-solving and conflict-resolution abilities.
- High attention to detail and accuracy.
Responsibilities
- Respond to student inquiries via phone, email, and web chat in both French and English.
- Handle inbound and outbound customer service calls in a professional and timely manner.
- Assist students with course registrations, exam scheduling, and enrollment processes.
- Provide accurate information regarding courses, programs, policies, and examinations.
- Support students throughout their educational experience, from initial enrollment through program completion.
- Resolve student concerns and escalate complex issues when appropriate.
- Complete administrative tasks related to student records, registrations, and customer support activities.
- Maintain accurate documentation and records within company systems.
View Full Description & ApplyYou'll be redirected to the employer's site
