Customer Engineer
New
R
RevenueBaseB2B Data Infrastructure
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- PythonSQLSnowflakeRESTful APIsJSONCustomer Success
Requirements
- Technical literacy sufficient to read integration code, debug issues, and write scripts to demonstrate API calls.
- Strong B2B data fluency including firmographics, technographics, intent, and contact enrichment.
- Deep understanding of API mental models: REST, webhooks, rate limits, authentication, and batch vs. real-time calls.
- Proven experience owning a quota related to NRR, expansion, or retention.
- Experience working in early-stage company environments.
- Ability to write playbooks and define processes from scratch.
- Credibility in technical conversations with developers.
- Must be able to walk a customer through integrating an MCP server.
- Experience with B2B data, sales intelligence, or RevOps tooling is a plus.
- Experience with MCP servers or LLM-powered agent workflows is a plus.
- Prior founding Customer Success or Customer Engineering experience is a plus.
Responsibilities
- Own the first successful search activation milestone for all new customers.
- Manage customer health across all accounts to identify risks and opportunities.
- Drive expansion and cross-sell initiatives based on product usage and new API surface area.
- Execute onboarding at scale, aiming for efficient and successful customer activation.
- Advocate for customer needs by analyzing support requests and integration conversations to inform product development.
- Develop and maintain playbooks, health scoring, and onboarding frameworks.
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