Service Coordinator
A
ADNET TechnologiesManaged IT Services
United StatesFull-TimeMiddle
Salary55,000 - 60,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum of three years of relevant professional experience
- Required Skills
- DocumentationTechnical support
Requirements
- Minimum of three years of relevant professional experience or a combination of education and work experience.
- Exceptional written and verbal communication skills.
- Strong attention to detail, logical decision-making, and ability to manage multiple priorities.
- Ability to work methodically with minimal supervision.
- Demonstrated ability to prioritize tasks in a fast-paced service environment.
- Proficiency in English (reading, writing, speaking).
- Experience with ConnectWise or similar PSA/ticketing/IT service management platforms preferred.
- Familiarity with SLAs, ticket triage, escalation management, and support queue management preferred.
- Experience in an MSP or high-volume client support environment preferred.
- Associate's degree in Information Systems or related field preferred.
Responsibilities
- Prioritize incoming support tickets based on urgency, business impact, and client needs.
- Assign and reassign support tickets to appropriate technical resources to meet SLA targets.
- Schedule technical team members for support tickets, projects, and other service activities.
- Monitor ticket queues, outstanding issues, and escalations to ensure timely resolution.
- Provide clients with updates regarding support ticket status, scheduling, and expected resolution.
- Perform administrative tasks and document support processes and procedures.
- Identify and communicate potential client opportunities to sales and management teams.
View Full Description & ApplyYou'll be redirected to the employer's site
