Customer Success Associate
New
H
Hyper-ReachEmergency Communication
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–2 years
- Required Skills
- Customer SuccessSaaSAccount ManagementCRM
Requirements
- 1–2 years of experience in account management, customer success, client services, or a similar client-facing role.
- SaaS experience is considered a plus.
- Strong written and verbal communication skills.
- Highly organized and detail-oriented with the ability to manage multiple accounts and deadlines.
- Comfortable learning and working in CRM and customer-success tools (Pipedrive).
- Self-motivated and able to work effectively in a fully remote environment.
- Collaborative, customer-first mindset.
- Growth mindset and outcome-oriented focus.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of existing Hyper-Reach customer accounts.
- Own the end-to-end renewal process from tracking expiration to managing signatures.
- Monitor account health and product usage to identify and address churn risk.
- Partner with Support and Product teams to resolve customer issues.
- Identify potential expansion or upsell signals and route them to the growth/sales team.
- Support the handoff process from Sales and Implementation teams.
- Gather and relay customer feedback to inform product and process improvements.
- Track and report on retention metrics for your portfolio.
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