Senior Administrator
New
D
Disaster Care CapitalFire and flood restoration
Romania. Philippines. North Macedonia. Bulgaria. Moldova. Hungary, UK business hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English (C1 or above)
- Experience
- Minimum 2 years
- Required Skills
- Project ManagementData entryCRM
Requirements
- Minimum 2 years of experience in administration, operations, case management, or claims handling.
- Excellent written and spoken English (C1 level or above).
- Strong computer skills with proficiency in CRM and project management systems (e.g., ClickUp, Outlook, Gmail).
- Exceptional attention to detail with a track record of identifying errors.
- Proven ability to manage multiple tasks simultaneously and maintain fast, accurate data entry.
- Demonstrated problem-solving skills and sound judgement under pressure.
- Adaptability to changing priorities.
- Ability to work within UK business hours (Monday to Friday, 8:00 AM - 5:00 PM).
- Tech-savvy with the ability to quickly learn unfamiliar digital platforms.
Responsibilities
- Own end-to-end caseloads from first contact through invoicing and closure.
- Verify case details, policy coverage, and eligibility criteria.
- Allocate cases to technicians and coordinate schedules to optimize productivity.
- Conduct quality control on technician reports and invoices to ensure accuracy.
- Serve as the primary point of contact for insurers, customers, and technicians.
- Maintain data consistency across CRM, project management, and field job systems.
- Analyze operational data to identify bottlenecks and process improvements.
- Support and train newer colleagues as the team grows.
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