Application Support Engineer
New
S
Siemens Digital Industries SoftwareSoftware Development
Los Angeles, CA / Salt Lake City, UT / United States / Houston, TXFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- AWSSQLJavaJavascriptKubernetesAzureRESTful APIs
Requirements
- Bachelor of Science degree in Information Systems, Engineering, Computer Science, or equivalent practical experience.
- Strong analytical and technical aptitude with a commitment to continuous learning.
- Excellent written and verbal communication skills.
- Understanding of programming languages such as Java or JavaScript.
- Knowledge of integration concepts including APIs and web services.
- Familiarity with relational databases (SQL).
- Understanding of public Cloud technologies such as AWS, Azure, or Kubernetes.
- Highly organized and capable of managing multiple tasks and customer cases concurrently.
- Prior experience in customer-facing technical support or consultancy is preferred.
- Experience with low-code platforms is highly advantageous.
Responsibilities
- Independently manage and resolve platform and product issues for customers related to application development, deployment, and integration.
- Conduct in-depth investigation, reproduction, and troubleshooting of reported issues to identify root causes within the platform infrastructure and runtime.
- Communicate reported issues and insights to R&D, Product Management, and Customer Success teams.
- Operate with autonomy, exercising independent judgment to enhance the customer experience.
- Prioritize daily tasks based on problem severity and business impact.
- Establish and maintain clear communication with customers to adhere to Service Level Agreements.
View Full Description & ApplyYou'll be redirected to the employer's site
