Client Account Manager
New
M
MultiplyMiiDigital Marketing
Remote Philippines, Monday to Friday, 8:00 AM-5:00 PM ESTFull-TimeMiddle
Salary₱80K – ₱100K per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 2–5 years
- Required Skills
- Project ManagementData AnalysisShopifyDigital MarketingGoogle WorkspaceReporting
Requirements
- 2–5 years of experience in client account management, customer success, account management, or a similar client-facing role.
- Strong experience managing client relationships and stakeholder communications.
- Excellent written and verbal English communication skills.
- Proven ability to manage projects, deliverables, timelines, and competing priorities independently.
- Highly proactive, organized, and dependable, with strong follow-through.
- Strong analytical and data interpretation skills.
- Experience creating and presenting client-facing reports and performance updates.
- Experience working with e-commerce and/or digital marketing accounts.
- Working knowledge of Shopify, Google Ads, and Meta Ads.
- Comfortable working with reporting and analytics platforms such as Triple Whale or similar tools.
- Ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
- Strong problem-solving skills and the ability to stay composed when managing client concerns or competing priorities.
Responsibilities
- Lead client check-ins and serve as the primary day-to-day point of contact for a portfolio of accounts.
- Track deliverables, update project plans, and keep initiatives moving across internal and external teams.
- Translate strategic recommendations from the leadership team into clear, actionable next steps for clients and internal partners.
- Monitor campaign performance and retention metrics, and prepare concise status reports for clients and leadership.
- Flag risks and opportunities before they become problems, and help the team get ahead of them.
- Support the onboarding of new clients, including documentation of processes and account setup.
- Contribute to continuous improvement of the client experience — refining templates, SOPs, and reporting as we go.
View Full Description & ApplyYou'll be redirected to the employer's site
