Customer Success Manager - Secure Communications
New
D
DrFirstHealthcare SaaS
United StatesFull-TimeMiddle
SalaryUSD 95000 - 110000 / year
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Job Details
- Required Skills
- SalesforceCustomer SuccessEHRAccount Management
Requirements
- Bachelor's degree in Nursing, Business, Healthcare Administration, Information Systems, or equivalent experience.
- Proven client-facing experience accountable for outcomes.
- Genuine interest in healthcare operations and clinical workflows.
- Proficiency with AI tools like Claude, ChatGPT, or Copilot.
- Strong communication skills for clinical and executive audiences.
- Ability to interpret data usage trends to drive client conversations.
- Collaborative and coachable mindset with a self-starter attitude.
- Experience with EHR systems such as Epic, Cerner, or MEDITECH is a plus.
- Exposure to clinical informatics or health IT project work.
- Familiarity with Salesforce, HubSpot, or service desk tools like Jira Service Management.
Responsibilities
- Partner with Implementations to drive new clients from deployment to a working clinical workflow.
- Define customer success metrics and hold stakeholders accountable for achieving them.
- Identify and resolve adoption issues by working with Product, Support, and clinical SMEs.
- Build relationships with clinical, operational, and executive stakeholders to drive expansion.
- Own renewal outcomes and account health tracking in Salesforce.
- Capture client outcomes to develop case studies, reference stories, and ROI narratives.
- Translate customer feedback into actionable insights for Product, Sales, and Marketing teams.
- Leverage AI tools daily for account research, QBR prep, and trend analysis.
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