Customer Success Manager
New
Q
QADSaaS Manufacturing
United StatesFull-TimeMiddle
Salary$85,000-110,000 USD Annual (12 Months) base salary + bonus plan
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Job Details
- Experience
- 3 to 5+ years of sales-related experience, project implementation, and/or customer service experience
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSAccount Management
Requirements
- Bachelor’s or Master's degree.
- 3 to 5+ years of experience in sales, project implementation, or customer service.
- Experience with ERP/SaaS software (2-4 years preferred).
- Proficiency in using analytical tools and methods to identify trends and inform decision-making.
- Strong ability to gain buy-in, persuade peers, and articulate ideas with confidence.
- Capability to build rapport with clients and colleagues through empathy and active listening.
- Ability to handle routine client interactions independently and resolve common issues.
- Commitment to promoting cross-functional partnerships and knowledge sharing.
Responsibilities
- Drive customer retention and growth via adoption, support, and value demonstration.
- Own and develop Digital and Smart Business Engagement model customers.
- Develop, maintain, and deliver Customer Journey artifacts.
- Track all customer-related interactions and updates in Salesforce.
- Increase customer utilization of QAD products.
- Monitor customer growth and changes in personnel.
- Partner with sales executives to support deal execution, escalations, and growth opportunities.
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