Customer Success Manager
New
B
BettercompB2B SaaS
United StatesFull-TimeMiddle
Salary$80,000 - $90,000 (annually based on experience and location)
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount Management
Requirements
- 5+ years of experience in a Customer Success Manager role for a B2b SaaS company.
- Tech-savvy skills to align product functionality with customer requirements.
- Exceptional listening skills to understand customer concerns and collaborate on troubleshooting.
- Ability to analyze information and translate insights into actionable recommendations.
- Problem-solving mindset combined with self-motivation, proactivity, and excellent organization skills.
- Excellent communication skills (verbal and written), with the ability to successfully navigate potentially tough interactions.
- Exceptional ability to nurture positive business relationships.
- Integrity and the ability to show the highest level of confidentiality when working with sensitive data.
- Proven success in a collaborative, team-oriented environment.
Responsibilities
- Manage a book of customers with a focus on driving business value from onboarding through renewal.
- Communicate with all levels within a customer’s organization to develop trusted relationships with executive sponsors, primary contacts, and end-users.
- Promote customer delight and loyalty by developing an understanding of their key HR / Compensation objectives.
- Participate in the initial product implementation as part of the implementation team.
- Create a seamless experience for customers as they navigate early onboarding and ongoing product adoption.
- Function as a communications liaison between customers and internal teams post-implementation.
- Project manage customer needs by coordinating with internal cross-functional partners.
- Proactively monitor and manage customer health, risk, opportunities, and renewals.
- Identify process improvement opportunities, draft solutions, and advocate for change.
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