Customer Success Manager
New
H
Humata Health Inc.Healthcare Technology
Hybrid - Orlando, Florida, US or Remote, USFull-TimeMiddle
SalaryCompetitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles.
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Power BIStakeholder managementCustomer SuccessData analytics
Requirements
- Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field.
- 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology.
- Experience working in small teams where both strategic thinking and tactical execution are required daily.
- Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams.
- Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences.
- Proficient in PowerBI and data analytics.
- Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).
- Familiarity with healthcare operations, prior authorization, or revenue cycle workflow optimization is preferred.
- Willingness to travel as required (up to 30%).
Responsibilities
- Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support.
- Develop and execute success plans tailored to customers' strategic goals and operational workflows.
- Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.
- Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs.
- Track and analyze key metrics related to Humata’s performance to inform proactive strategies.
- Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements.
- Drive customer retention and renewals by consistently demonstrating value.
- Identify opportunities for scope expansion or additional solutions based on customer needs.
- Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals.
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