Clinical Operations Strategy Lead - Practice Implementation
New
H
HumanaHealthcare Services
This position will work remotely within the USFull-TimeLead
Salary$104,000 - $143,000 per year
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Job Details
- Experience
- 7+ years experience working as a client-facing project lead in the healthcare industry; 3+ years implementation or optimization experience with top-tier ambulatory EHRs
- Required Skills
- Project ManagementMicrosoft Power BIChange Management
Requirements
- Bachelor's degree or equivalent significant relevant work experience.
- 7+ years of experience as a client-facing project lead in the healthcare industry (ambulatory practice, EHR vendor, health plan, etc.).
- 3+ years of implementation or optimization experience with top-tier ambulatory EHRs and practice management software.
- Proven track record of managing customer relationships and EHR optimization.
- Proficiency in top-tier EHR systems such as Epic Ambulatory, NextGen, Athena, or eClinicalWorks.
- Strong project management skills, including plan development, timeline management, and cross-functional coordination.
- Experience in change management and supporting practice readiness.
- Ability to diagnose and resolve complex technical and operational challenges.
- Proficiency with Microsoft 365 suite, specifically PowerApps and PowerBI.
- Strong leadership, communication, and stakeholder management abilities.
- Ability to travel periodically for partner visits or company meetings.
- Reliable high-speed internet (min 25 Mbps download / 10 Mbps upload) and a dedicated home workspace.
Responsibilities
- Independently manage multiple implementation projects to ensure EHR optimization and tool delivery on schedule.
- Communicate project progress and align implementation goals with internal and external stakeholders.
- Develop and deliver structured training content for diverse audiences, including executives, IT teams, and clinical staff.
- Consult independent medical practices on the adoption of value-based care models through detailed assessments and recommendations.
- Collaborate with practices to design data-sharing strategies and interfaces that support population health analytics.
- Conduct comprehensive EHR system assessments to identify optimization opportunities for quality and clinical outcomes.
- Provide expert guidance on ACO quality compliance and EHR reporting requirements.
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