Customer Experience Specialist
New
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NativePathHealth and Wellness
United States, 8:00 AM – 5:00 PM CSTFull-TimeMiddle
Salary$18/hour + commission opportunities.
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Job Details
- Experience
- 3+ years
- Required Skills
- Problem SolvingCustomer serviceMultitaskingCRM
Requirements
- 3+ years of customer service experience (contact center or e-commerce preferred).
- Exceptional communication skills with a warm, professional tone.
- Strong problem-solving abilities and the ability to multitask under pressure.
- Experience with CRM/ticketing platforms and e-commerce order tools.
- Calm, resilient, and positive demeanor in complex or sensitive situations.
- Proficiency with computers and strong organizational skills.
- PC or Mac with at least 16GB RAM.
- SSD hard drive with 512GB minimum and at least 20% free space.
- Wired headset with noise suppression and cancellation capabilities.
- Broadband internet connection with at least 100 Mbps speed.
- Dedicated quiet workspace free from distractions.
Responsibilities
- Manage 50+ inbound customer calls per day while maintaining quality and efficiency standards.
- Assist with inquiries about products, orders, shipping, returns, and company policies.
- Troubleshoot and resolve product or order concerns quickly and effectively.
- Log all interactions accurately in the CRM.
- Listen actively to understand customer needs and provide personalized solutions.
- Identify recurring issues and share insights with leadership to improve processes.
- Help create and update FAQs, templates, and customer resources.
- Provide updates on order status, delays, or product availability.
- Identify opportunities to educate customers on products that fit their wellness goals.
- Build strong customer relationships to encourage loyalty and repeat purchases.
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