Contact Center Customer Experience Specialist
New
U
U.S. BankCorporate Banking
This is a remote position... This role is designated as U.S. home-based remote, 7:00AM to 1:30PM CTFull-TimeMiddle
Salary$20/hourly
Apply NowOpens the employer's application page
Job Details
- Experience
- Typically, at least 18 months of customer service or related experience
- Required Skills
- SharePointMicrosoft OfficeProblem SolvingCustomer serviceNegotiationMultitaskingData entry
Requirements
- High school diploma or equivalent.
- At least 18 months of customer service or related experience.
- Proficiency in computer navigation and Microsoft Office applications.
- Technical aptitude for online navigation, password resets, and accessibility support.
- Strong attention to detail and ability to handle multiple systems.
- Effective written and verbal communication skills.
- Strong problem-solving and negotiation skills.
- Pass GSA Background check.
- Ability to work a schedule including weekends.
Responsibilities
- Provide high quality customer service to high value large Corporate and Government clients.
- Verify account authority levels for complex commercial accounts.
- Maintain knowledge of regulatory requirements for servicing Corporate/Government accounts.
- Process requests and navigate Sharepoint to support other business lines.
- Identify, resolve, or escalate customer problems.
- Manage multiple systems concurrently to assist clients.
- Handle difficult customer calls effectively using interpersonal and negotiation skills.
View Full Description & ApplyYou'll be redirected to the employer's site
