Customer Support Representative
New
H
Higgsfield AIGenerative AI
Preferably on-site in Almaty (remote possible).Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English (C1)
- Experience
- 1+ year
- Required Skills
- ZendeskCustomer support
Requirements
- Excellent written English (C1).
- 1+ year of experience in customer support, moderation, or live chat.
- Strong communication skills and ability to stay calm under pressure.
- Ability to quickly understand new tools, products, and workflows.
- Attention to detail and reliability in handling multiple conversations at once.
- Ownership, consistency, and a desire to make users happy.
Responsibilities
- Respond to user questions quickly, clearly, and accurately.
- Solve product-related issues and guide users through steps with clarity and empathy.
- Identify bugs, unusual cases, or refund requests and escalate them via workflows.
- Follow internal policies and use automation tools to keep response times fast.
- Maintain a professional, friendly, and helpful tone in every interaction.
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