Sr. Director, United States Field Technical Service
New
B
Beckman Coulter DiagnosticsMedical Diagnostics
United StatesFull-TimeDirector
SalaryUSD 230000 - 290000 / year
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Job Details
- Experience
- Bachelor of Science in Engineering, Biomedical, or related field with 20+ years of experience OR Master’s/Doctoral degree with 18 plus years of experience
- Required Skills
- Leadership
Requirements
- Bachelor of Science in Engineering, Biomedical, or related field with 20+ years of experience.
- Master’s or Doctoral degree with 18+ years of experience.
- Proven experience leading complex service organizations.
- Experience managing and developing multi-level leadership teams.
- Working knowledge of Field Customer Support.
- Working knowledge of Service Contracting.
- Knowledge of the medical diagnostic industry.
Responsibilities
- Develop strategic goals and objectives that meet the needs of Commercial Business and customers.
- Own and develop service business P&L, allocate resources as required for cost effective results, and work alongside finance counterparts to ensure success.
- Develop and manage revenue growth objectives for areas and territories.
- Implement appropriate customer support strategies, and partner with sales to develop tactical and strategic agreements with customers.
- Prepare and manage the delivery of Service Business Reviews for key customer accounts on predetermined frequency.
- Coordinate field service operations through the command center to ensure issue resolution and cost-effective service delivery.
- Participate in corporate strategic and tactical planning processes for service.
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